By Post
You can return a product for a full refund or exchange up to 28 days after purchase. The item(s) must be returned in a new and unused condition along with its packaging and original labels still attached
Please enclose the return/exchange form, filled in, describing the reason for return.
We do not cover the cost of return postage. We recommend sending it back to us via a Royal Mail Tracked service or similar to guarantee safe delivery as, until the parcel reaches us, it's your responsibility.
Upon receipt of your return, we will perform a refund or exchange and let you know when this is done.
Returns Address:
Returns Department
Countryside Ski & Climb
118-120 High Street
Stevenage
SG1 3DW
In Store
If you are local to our Stevenage Store, just come down with your despatch note and the goods you want to return, we will be happy to offer you a refund or exchange. (Please note, we can only refund to the original payment method used)