Terms and Conditions
General [ top ]
The following Terms and Conditions apply to all orders placed with Countryside Ski & Climb Limited trading as Countryside, or any of its subsidiaries. They apply if the order is placed over the internet, telephone, email or post. If these Terms and Conditions are not acceptable then you should not place an order with us. All orders are governed by UK Law and any discrepancies will be dealt with in accordance to the law in the courts of England and Wales. By placing an order with us you accept the Terms and Conditions set out below. These Terms and Conditions do not affect your statutory rights. If you have any queries please
to send an email.
Definitions [ top ]
All references to the 'company', 'us', 'our' or 'we' refer to Countryside Ski & Climb Limited. Any reference to 'customer' or 'you' refers to the people or organisation placing the order(s).
Conditions of Use [ top ]
No part of this website may be used for commercial purposes without the prior written authority of Countryside Ski & Climb Limited. Any requests should be made in writing to the address detailed below.
Pricing [ top ]
All prices are shown in Pounds Sterling (£) and include VAT at the prevailing rate (if applicable). Although we follow a number of stringent validation processes to ensure the pricing is correct on our website, occasionally due to circumstances beyond our control a price or description may be displayed incorrectly. If an error has occurred with the pricing or description on an item you have ordered we will inform you of the correct/revised price before dispatch. If you do not wish to continue with this part of the order we will cancel it at no cost to yourself. E&OE (Errors and Omissions Excepted).
Orders [ top ]
Orders can be placed online, by mail, telephone or post. We do not accept orders from outside the United Kingdom. By placing an order you accept the Terms and Conditions current on our website at the time of placing the order. It is your responsibility to check if the Terms and Conditions have been amended.
Security [ top ]
At Countryside we take online security very seriously. So seriously that none of our customers have ever reported fraudulent use of a credit or debit card as a result of purchases made with us. Our secure transaction system uses the Protx system from Sage, the leading supplier of business management software and services - Protx is the UK’s largest independent Payment Service Provider.
Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI), adhering to the most stringent levels of fraud screening so your details remain secure throughout the transaction process. Their encryption system is one of the most secure forms available and ensures confidential transfer of information.
In addition to these security measures Countryside only requests authorisation for the transaction value from your card issuer and does not charge your card until the point where the goods are actually dispatched to you. We understand that many of our customers have experienced frustrations with other sites who charge cards without having goods in stock. The pre-authorisation process with 'charge on dispatch' that Countryside has adopted is similar to how hotel bookings work.
Distance selling rules [ top ]
You have the right to cancel your order within seven (7) days of delivery of an unused item. This does not include unsealed software, perishable items, personalised items or items that have been made to your specification.
The goods must be returned in a new and unused condition with all original packaging. Items used or without packaging will be deemed to have been accepted by you. Please contact us by mail or telephone to cancel any item. The items must be returned to us within seven (7) days of your contact with us. Once goods have been inspected and are confirmed to be unused we will issue a full refund. We are not able to refund return postal charges. Please note, Countryside does not provide cash refunds.
Returns [ top ]
You can return a product for a full refund or exchange within 28 days. The item(s) must be returned in a new and unused condition along with its packaging, original labels, a copy of the original receipt and the return/exchange form filled in describing the reason for return. If you wish goods to be exchanged a further delivery charge is applicable. We strongly urge you to use an insured/recorded delivery service as Countryside cannot be held liable for any items that fail to reach us. Please note, Countryside does not provide cash refunds.
In the event that an item is faulty please return it within 28 days to Countryside along with its original packaging, a copy of your original receipt and a description of the fault detailed on the return/exchange form. Where a product is found to be faulty we will exchange the item or provide a full refund including postage where appropriate.
For hygiene reasons Countryside is not able to accept underwear garments for refund or exchange unless they have not been worn.
Guarantees [ top ]
Unless stated otherwise all items sold by Countryside come with a twelve (12) month manufacturers warranty from the date of the original purchase. Where an item comes with a Lifetime Warranty it is for the lifetime of the item, not the owner or user. This guarantee covers defective material, workmanship and/or parts. It does not cover faults caused by normal wear or tear, inappropriate usage of the item(s), accidental damage, neglect or misuse. To return an item under warranty, please return the item along with a copy of the original purchase receipt and a description of the fault to the address below. For health and safety reasons please ensure that the item is returned to us clean and free from dirt. In the case of stoves, or any other device that uses fuels to operate, they must not contain any fuel or fuel residue.
Delivery [ top ]
Countryside recognises the frustration that many online retailers cause by taking orders for items they do not stock, or when awaiting stock. Countryside commits to only take orders for items we have available for shipment at the time of the order. If an item is unavailable we will treat your order as an ‘enquiry’ and respond as soon as possible with accurate delivery information. This allows you to make an informed decision as to whether you would like to order that item from us, based on its availability.
All items are dispatched using a secure and insured delivery service that requires a signature on delivery. Orders are usually dispatched next working day and will be delivered within 2-4 working days of dispatch. Countryside’s delivery charges are currently as follows:
Orders up to £50 in value - £3.95
Orders from £50 to £150 in value - £5.95
Order over £150 - Free of charge
We will inform you by email as soon as your order has been dispatched.
Payment [ top ]
We accept Visa, MasterCard, Switch, Solo, JCB, Maestro, Delta and American Express. We will not charge any credit/debit cards until the day of dispatch. In the unlikely event that an item is not available when we come to pick it from our warehouse, we will inform you of the situation and ensure that no debit is made for any item not dispatched. Delivery costs are always charged for on the first delivery. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted without a valid card payment in the name of the registered cardholder and the correct registered address.
Countryside Gift Vouchers [ top ]
Gift Vouchers are available in £5, £10, and £20 denominations from this website. It is not possible to redeem the vouchers online as they must be surrendered at one of our stores. Vouchers cannot be redeemed for cash.
Ski hardware purchases [ top ]
Since 1978 Countryside has prided itself on providing the best products with excellent service. Part of this service is the extensive knowledge our staff have built up over the years, allowing them to match your needs and requirements with our comprehensive range of ski equipment. Boots and bindings in particular require fitting by properly trained technicians, so Countryside has currently made the decision not to offer skis, ski boots or bindings for sale online. We strongly urge you to visit one of our stores where our trained technicians will ensure you receive the right equipment, correctly matched and fitted for your own requirements.
Links from external websites [ top ]
Should any individual or organisation wish to link to Countryside’s website they must email us their website address and provide us with links to the relevant pages where they wish to publish our URL. We will endeavor to respond within seven days to indicate any approval. Email as below.
Contact details [ top ]
Countryside Ski & Climb Limited
T/A Countryside
118-120 High Street
Stevenage
Hertfordshire
SG1 3DW
Registered in England 2979298
VAT Registration Number GB 906 4373 27
Tel: 0800 298 9975 or 01438 353086
Fax: 01438 740214
Email:
