You can return a product for a full refund or exchange within 28 days.
For any items purchased on or after 15th October 2026, we currently have an extended Christmas returns period until 15th January 2027, so you can return or exchange any Christmas gifts.The return process is simple. All you need to do is fill out the Return/Exchange form that was included with your order. On that form, it has our return address and instructions. The item(s) must be returned in a new and unused condition, along with its original labels and the return/exchange form filled in describing the reason for return.
Please ensure your order number is written on your return/exchange form, so we can identify your return.
You can also access the returns form here.
We do not cover the cost of return postage. We recommend sending it back to us via a Royal Mail Tracked service to guarantee safe delivery, they should also supply you with a tracking receipt.
You can arrange Royal Mail postage (including free collection in most areas) via this link: https://send.royalmail.com/
Please note we will only refund the original card used, Countryside does not provide cash refunds unless you purchased by cash in store.
For hygiene reasons, Countryside cannot accept underwear garments for refund or exchange unless they have not been worn.
Return Address:Web Returns
Countryside Ski & Climb
118-120 High Street
Stevenage
SG1 3DW
Faulty Items
If an item is faulty, please contact us as soon as possible, and we will arrange for the item to be returned to us, at our cost. Where a product is found to be faulty, we will exchange the item or provide a full refund.