Definitions | Conditions of Use | Pricing | Orders | Security | Distance Selling Rules | Returns | Guarantees | Delivery | Payment | Countryside Gift Vouchers | Ski Hardware Purchases | Links from external websites | Data Protection | Contact Details General

The following Terms and Conditions apply to all orders placed with Countryside Ski & Climb Limited trading as Countryside, or any of its subsidiaries. They apply if the order is placed over the internet, telephone, email or post. If these Terms and Conditions are not acceptable then you should not place an order with us. All orders are governed by UK Law and any discrepancies will be dealt with in accordance to the law in the courts of England and Wales. By placing an order with us you accept the Terms and Conditions set out below. These Terms and Conditions do not affect your statutory rights. If you have any queries please click here to send an email.

Definitions [ top ]

All references to the 'company', 'us', 'our' or 'we' refer to Countryside Ski & Climb Limited. Any reference to 'customer' or 'you' refers to the people or organisation placing the order(s).

Conditions of Use [ top ]

No part of this website may be used for commercial purposes without the prior written authority of Countryside Ski & Climb Limited. Any requests should be made in writing to the address detailed below.

Pricing [ top ]

All prices are shown in Pounds Sterling (£) and include VAT at the prevailing rate (if applicable). Although we follow a number of stringent validation processes to ensure the pricing is correct on our website, occasionally due to circumstances beyond our control a price or description may be displayed incorrectly. If an error has occurred with the pricing or description on an item you have ordered we will inform you of the correct/revised price before we accept the order. If you do not wish to continue with this part of the order we will cancel it at no cost to yourself. E&OE (Errors and Omissions Excepted).

Orders [ top ]

Orders can be placed online, by mail, telephone or post. By placing an order you accept the Terms and Conditions current on our website at the time of placing the order. We may update our Terms and Conditions so please check them each time you order from us.

Security [ top ]

At Countryside we take online security very seriously. So seriously that none of our customers have ever reported fraudulent use of a credit or debit card as a result of purchases made with us. Our secure transaction system uses the Sage Pay system from Sage, the leading supplier of business management software and services. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

In addition to these security measures Countryside only requests authorisation for the transaction value from your card issuer and does not charge your card until the point where the goods are actually dispatched to you. We understand that many of our customers have experienced frustrations with other sites who charge cards without having goods in stock. The pre-authorisation process with 'charge on dispatch' that Countryside has adopted is similar to how hotel bookings work.

Distance selling rules [ top ]

You have the right to cancel your order at any time up to fourteen (14) working days starting the day after delivery of your order. This does not include unsealed software, perishable items, personalised items or items that have been made to your specification. The goods must be returned to us in new and unused condition with all original packaging. Used items, or items without packaging will be deemed to have been accepted by you. Please contact us by mail or telephone to cancel any item. The items must be returned to us within fourteen (14) working days of your contact with us (see Returns below). Goods are refunded within 14 days. We are not able to refund return postal charges. Please note we will only refund to the original card used, we do not provide cash refunds unless purchased by cash in store.

Returns [ top ]

You can return a product for a full refund or exchange within 28 days. The returns process is really simple. All you need to do is fill out the Return/Exchange form that was included with your order. On that form it has our return address and instructions. The item(s) must be returned in a new and unused condition along with its packaging, original labels, a copy of the original receipt and the return/exchange form filled in describing the reason for return. We do not cover the cost of returns postage. We recommend sending it back to us via a Royal Mail Tracked service (usually an orange label) to guarantee safe delivery, they should also supply you with a tracking receipt. Please note that it is currently of no value to pay for a 'Signed for' service as due to social distancing measures no parcels can be signed for upon receipt. Please note we will only refund the original card used, Countryside does not provide cash refunds unless you purchased by cash in store. For hygiene reasons Countryside is not able to accept underwear garments for refund or exchange unless they have not been worn. Please be aware that due to COVID-19, in order to protect staff all parcels are quarantined for 24 hours after arrival. So there will be a slight delay in processing returns.

Guarantees [ top ]

Unless stated otherwise all items sold by Countryside come with a twelve (12) month manufacturers warranty from the date of the original purchase. Where an item comes with a Lifetime Warranty it is for the lifetime of the item, not the owner or user. This guarantee covers defective material, workmanship and/or parts. It does not cover faults caused by normal wear or tear, inappropriate usage of the item(s), accidental damage, neglect or misuse. To return an item under warranty, please return the item along with a copy of the original purchase receipt and a description of the fault to the address below. For health and safety reasons please ensure that the item is returned to us clean and free from dirt. In the case of stoves, or any other device that uses fuels to operate, they must not contain any fuel or fuel residue.

Delivery [ top ]

Countryside recognises the frustration that many online retailers cause by taking orders for items they do not stock, or are awaiting stock. Countryside commits to only take orders for items we have available for shipment at the time of the order. If an item is unavailable we will treat your order as an ‘enquiry’ and respond as soon as possible with accurate delivery information. This allows you to make an informed decision as to whether you would like to order that item from us, based on its availability. All items are dispatched using a secure and insured delivery service. We use Royal Mail Tracked 24 Hour Service and the premium DPD service in the UK. Saturday, Sunday and Bank Holidays are not DPD or Royal Mail working days. We will inform you by email when your goods are out for delivery and the message will contain a link to allow you to track your consignment via the Royal Mail Tracked 24 and DPD Predict service. If you provide a Mobile number, you should also receive an SMS text message.

 Country/Region Shipping Contribution inc.VAT Carriage Paid Level inc.VAT Delivery days
UK Mainland £3.50 £40.00 Apprx. 1 working day
UK Highlands, Islands & Northern Ireland £3.50 £40.00 Apprx. 2 working days

United Kingdom

We deliver to all countries within the United Kingdom including England, Wales, Scotland and Northern Ireland.

Orders placed by noon on a working day (Mon-Fri) should be delivered by the end of the following working day in the UK. Please be aware sometimes factors beyond our control can delay delivery and next-day delivery can not be guaranteed.

Deliveries to the Scottish Highlands and Islands, Northern Ireland and the Isle of Man take an extra day, so we ask customers to please allow 2-4 working days from the day of order to avoid any disappointment.

Notwithstanding this, we only sell from our stock which is ready to ship, all orders are treated as Priority and get the fastest delivery possible and we don't charge extra for this. In the UK this means next working day for orders received by noon.

Channel Islands

If you wish to order for delivery to the Channel Islands, please place your order as normal. Your basket total will display the full VAT inclusive amount and after we have charged your card, we will then immediately perform a separate refund for the VAT percentage.

Please note that we are unable to ship any items which dimensions exceed (600mm x 450mm x 450mm) to the Channel Islands.

European Union and International Destinations

We do not deliver to destinations outside the United Kingdom and Channel Islands. We apologise for any inconvenience caused.

Payment [ top ]

We accept Visa, MasterCard, Visa Debit, Solo, Maestro, Visa Electron and PayPal. We will not charge any credit/debit cards until the day of dispatch. In the unlikely event that an item is not available when we come to pick it from our warehouse, we will inform you of the situation and ensure that no debit is made for any item not dispatched. Delivery costs are always charged for on the first delivery. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted without a valid card payment in the name of the registered cardholder and the correct registered address.

Countryside Gift Vouchers [ top ]

Gift Vouchers are available in £5, £10, £20 and £50 denominations from this website. It is not possible to redeem the vouchers online as they must be surrendered at our store. Vouchers cannot be redeemed for cash.

Ski hardware purchases [ top ]

Since 1978 Countryside has prided itself on providing the best products with excellent service. Part of this service is the extensive knowledge our staff have built up over the years, allowing them to match your needs and requirements with our comprehensive range of ski equipment. Boots and bindings in particular require fitting by properly trained technicians. We strongly urge you to visit our store where our trained technicians will ensure you receive the right equipment, correctly matched and fitted for your own requirements.

Every ski with bindings needs to be carefully set for each individual and their ski boots. If you purchase skis in our store this is done before you leave. By purchasing skis online you accept full liability and responsibility for ensuring their correct configuration as Countryside cannot do this without you and your boots being present. You are welcome to bring skis purchased online from us, along with your boots, to the store where we would be happy to set them up free of charge. Alternatively a qualified ski shop near you should also be able to provide this service, but they may make a charge.

Links from external websites [ top ]

Should any individual or organisation wish to link to Countryside’s website they must email us their website address and provide us with links to the relevant pages where they wish to publish our URL. We will endeavour to respond within seven days to indicate any approval. Email as below.

Data Protection [ top ]

We comply with all UK data protection and consumer legislation including the Data Protection Act 1988. In order to place orders online you will need to provide us with relevant information such as name, address, telephone number, credit card details etc. Countryside uses SSL (Secure Socket Layer) technology which ensures that any information you provide is encrypted and is safe from internet fraud. Countryside will share your details with your credit card issuer as part of our normal transaction authorising process. Address details will also be shared with our authorised delivery agents so that the goods can be dispatched. Any information stored about you will be held in a secure environment and is not shared with any third party companies. Countryside is legally obliged to provide your personal or user information if requested by the Police or any other regulatory or government authority investigating suspected illegal activities.

Countryside Ski & Climb Ltd is registered under the data protection act, registration number Z1711535

Contact details [ top ]

Countryside Ski & Climb Limited T/A Countryside Ski & Climb118-120 High Street Stevenage Hertfordshire SG1 3DW

Registered in England 2979298 VAT Registration Number GB 906 4373 27 Data protection registration number Z1711535

Tel: 0800 298 9975 or 01438 353086 if outside the UK Call +44 1438 353086

We endeavour to respond to customer emails within 1 working day. Working days are Monday to Friday excluding Bank Holidays.